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Customer first, not ticket first.
Our B2B customer service software ensures help desks build stronger customer relationships through a holistic view of the business, not just the ticket.
Increase satisfaction by supporting your customers across the channels they use every day.
Interact with your customers on their channel of choice. Customer inquiries received via email-to-ticket, live chat, phone-to-ticket, the customer portal, Twitter, or Facebook are all handled in one place – creating seamless, omnichannel customer service journeys.
What do you know about your customers? Use powerful features like our Customer Distress Index to truly understand your customers and drive retention. Your customer’s health is YOUR health.
Our ticketing tools allow you to automate repetitive processes, so your help desks can focus on being human and shaping strong customer relationships.
Break down your teams’ silos and deliver unified customer service experiences that guarantee your helpdesk support solves faster and smarter – together.
Integrate ticket management with your product and inventory data, both digital and physical, to streamline your support efforts.
Our help desk ticketing system enables you to automate repetitive processes so your service team can focus on creating exceptional customer relationships.
Testimonials
Consultant for Sharp-aX
A methodology to truly know, support, and grow with your customers.
The Guide to Essential Practices and Metrics report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.
5005 Lyndon B Johnson Fwy
Suite 850
Dallas, TX 75244
800-596-2820