Omnichannel Support

Customers want to reach you on their terms. Allow them to meet you when and where it’s convenient for them with our Support and Chat platforms.

Omnichannel Support

If a customer sends you an email, Support will automatically create a ticket for you, guaranteeing your team doesn’t miss any inquiries. With simple email integrations to all your favorite apps, the auto-ticket creation process increases team efficiency and allows them to focus on their conversations more.

Live-Chat

Not only does Messaging & Live Chat have the highest CSAT score of any channel, but you can also use it to easily identify trends for robust analytics. With TeamSupport, simple chat inquiries are quickly answered while more complex matters are turned into a ticket – ensuring timely and accurate responses to all customer needs.

Customer Hub

Customers remain loyal to brands that interact with them on their preferred channels. With TeamSupport, you can rest assured that no matter which channel your customers want to be contacted on, you’ll be there. Our omnichannel support enables you to communicate with your customers on a variety of channels including email, voice, live chat, and more – leading to higher customer satisfaction.

Phone-to-Ticket

When customers call you to discuss their needs, TeamSupport makes it simple to recall all details of the conversation. By creating call logs, integrating with RingCentral to ensure the proper customer information is instantly displayed, and even auto-directing voicemails to emails then tickets, your team no longer has to rely on memory. These abilities encourage faster resolution times and guarantees details are remembered.

Omnichannel Support